Nordstrom’s Handbook

We’re glad to have you with our company. Our number one goal is to provide outstanding customer service. Set both your personal and professional goals high. We have great confidence in your ability to achieve them.

Nordstrom’s Rules

Rule #1: Use best judgement in all situations. There will be no additional rules.
Please feel free to ask your department manager, store manager, or division general manager any questions at any time.

As we travel along the road of life, we encounter paths that lead to a great opportunity for growth. To recognize the doors that open to a bright future is the key. Once inside, we crave support from our colleagues. We know that the health of our relationship is paramount to our own success, and that the joy of sharing ideas leads to a diversity of options. Our reward is access to a wealth of knowledge that we would have otherwise overlooked. Welcome to Nordstrom. Our door is open.”